PRIVACY POLICY
Herr Skin · 6221 Rising Sun Ave, Philadelphia, PA
Effective date: [November 1, 2022]
Your privacy matters to us. This Privacy Policy explains what information Herr Skin ("we," "us," "our") collects, how we use it, and the choices you have. It applies to herrskin.com, our booking process, our communications, and our in-studio services.
1. Information We Collect
Information you give us
Contact details: name, email address, phone number, and mailing address
Booking details: appointment history, service preferences, and notes
Intake and consent forms: skin history, medications, allergies, pregnancy status, and other health-related information you share so we can treat you safely
Treatment records: service notes, products used, treatment plans, and progress check-ins
Photos: before, during, and after photos taken for treatment tracking (and for marketing only with your separate written permission)
Payment information: processed securely by our payment providers. We do not store full card numbers.
Messages: emails, texts, form submissions, and anything you send us
Information collected automatically
Device and browser type, IP address, pages viewed, time spent, and referring website
Cookies and similar technologies (see Section 6)
2. How We Use Your Information
To book, confirm, and manage appointments and send reminders
To provide safe, personalized services and treatment plans
To keep client records and track your progress
To process payments, packages, and financing
To respond to questions and provide support
To send promotions, offers, and educational content, only if you have opted in
To operate, secure, and improve our website and services
To comply with legal and professional obligations
3. Health and Treatment Information
Because our services involve your skin, you may share health-related information with us. We treat this information as confidential. We use it only to provide and document your care, and we do not sell it or use it for advertising. We do not share it with others except as described in this policy, with your permission, or where required by law.
4. Photos
Treatment photos are kept as part of your private client record. We will not publish, post, or share identifiable photos or testimonials without your separate written consent, which you can withdraw for future use at any time.
5. How We Share Information
We do not sell your personal information. We share it only with:
Service providers that help us run the business, such as our website host (Squarespace), booking and client management software (Fresha), email and text messaging tools, payment processors, and analytics providers. They may use your information only to provide services to us.
Financing partners, if you choose a payment plan. Those companies collect and use your information under their own privacy policies.
Referral partners or other professionals, such as a physician or dermatologist, only with your permission.
Legal and safety needs, when required by law, to respond to a valid legal request, or to protect the rights and safety of our clients, staff, or others.
A business transfer, if Herr Skin Studio is ever sold or reorganized. Your information would remain protected under this policy.
6. Cookies and Analytics
Our website uses cookies and similar tools to keep the site working, remember your preferences, and understand how visitors use it. You can control cookies through your browser settings. Blocking some cookies may affect how the site works. We may use analytics tools that collect information about your use of the site.
7. Email and Text Messages
If you give us your phone number or email, we may contact you about appointments, aftercare, and your treatment plan. We send marketing messages only with your consent.
Texts: Message and data rates may apply. Reply STOP to opt out of text messages at any time.
Emails: Use the unsubscribe link in any marketing email.
Opting out of marketing does not stop appointment and service-related messages.
8. Data Retention
We keep client records for as long as needed to provide services, meet legal and professional recordkeeping requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure platforms and password-protected systems. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
10. Your Choices and Rights
You may contact us at any time to:
Access or request a copy of the personal information we hold about you
Correct information that is inaccurate
Request deletion of your information, subject to recordkeeping obligations
Withdraw consent for photos or marketing
Opt out of marketing emails or texts
Depending on where you live, you may have additional privacy rights under state law, such as the right to know, delete, or correct your information and to opt out of certain data uses. We will not discriminate against you for exercising these rights. To make a request, contact us using the details below. We may need to verify your identity first.
11. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe we have collected information from a minor without consent, contact us and we will delete it.
12. Third-Party Websites
Our website may link to other sites, including social media platforms. We are not responsible for their privacy practices. Please read their policies before sharing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date. If changes are significant, we will let you know in a reasonable way, such as a notice on our website.
14. Contact Us
Questions or requests about your privacy? Reach out any time:
Herr Skin 6221 Rising Sun Ave, Philadelphia, PA Email: info@herrskin.com Phone/Text: 267-989-9191